Glossary
Employee effort score
employee experience
An emerging corollary to the popular customer experience metric — customer effort score, which is used to measure how easy or difficult it is for a customer to complete a given activity, such as seek help from customer service. In the employee experience context, employee effort is used to measure how easy or difficult it is for an employee to complete a given activity, such as perform their job duties or get an issue resolved by HR.
Experience 101
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