Patient Experience

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare organizations today, and what leaders should prioritize.

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare organizations today, and what leaders should prioritize.

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance of customer experience in healthcare and put patient experience best practices into place, patients, employees, and businesses stand to benefit. 

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance of customer experience in healthcare and put patient experience best practices into place, patients, employees, and businesses stand to benefit. 

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship is the bedrock of positive patient experiences, whether that relationship begins in-person or through a telehealth session. In fact, patients who report their providers connecting with them on a deep level,

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship is the bedrock of positive patient experiences, whether that relationship begins in-person or through a telehealth session. In fact, patients who report their providers connecting with them on a deep level,

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemic has exacerbated that and brought unprecedented change to an already complex industry. To help make the journey a little easier, Medallia recently partnered with Ipsos to launch the Healthcare Ideas Community.

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemic has exacerbated that and brought unprecedented change to an already complex industry. To help make the journey a little easier, Medallia recently partnered with Ipsos to launch the Healthcare Ideas Community.

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here to stay. According to a recent survey by Sage Growth Partner and Blackbook Market Research, 59% of consumers said they were more likely to use telehealth services

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here to stay. According to a recent survey by Sage Growth Partner and Blackbook Market Research, 59% of consumers said they were more likely to use telehealth services

Healthcare is one of the most challenging things to deal with in life. We have to put the patient at the center of everything we do. Valerie Monet, Sr. Director, Customer Experience Strategy and Insights, Banner Health In the latest in our CX Pioneer series, I had the opportunity to

Healthcare is one of the most challenging things to deal with in life. We have to put the patient at the center of everything we do. Valerie Monet, Sr. Director, Customer Experience Strategy and Insights, Banner Health In the latest in our CX Pioneer series, I had the opportunity to