Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

MEDALLIA XCHANGE

Out-of-the box industry solutions deployed in days

MEDALLIA GO
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

LEARN MORE

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

OUR VALUES
MEDALLIA EXPERIENCE CLOUD

Turn signals into action with the #1 Experience Platform

LEARN MORE All Products
CORE PLATFORM
EXPERIENCES
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

LEARN MORE
EVENTS & WEBINARS
RESOURCES
Request a Demo

Blog

Medallia Partners

EXP Now landing page
Sep 28, 2022
Customer Experience

Introducing EXP Now, Medallia’s On-Demand TV Network

Introducing EXP Now, Medallia’s On-Demand TV Network

EXP Now, Medallia’s On-Demand TV Network, will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.

EXP Now, Medallia’s On-Demand TV Network, will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.
A customer brings their friends along to check out something in their favorite store
Apr 07, 2022
Customer Experience

Winning on Purpose: 4 Lessons from Customer Loyalty Guru Fred Reichheld

Winning on Purpose: 4 Lessons from Customer Loyalty Guru Fred Reichheld

Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of opportunity to better generate retention and referrals.    

Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of opportunity to better generate retention and referrals.    
The panel judges sitting in couches on the pitch competition set
Mar 30, 2022
Medallia Culture

Supporting Equitable Pathways into Tech with Black Girl Ventures: Interview with Simeon Watson

Supporting Equitable Pathways into Tech with Black Girl Ventures: Interview with Simeon Watson

At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences of Medallian women everywhere, recognize those who break down barriers and biases at work, and promote organizations that promote equity within the technology industry.  This year we partnered with Black

At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences of Medallian women everywhere, recognize those who break down barriers and biases at work, and promote organizations that promote equity within the technology industry.  This year we partnered with Black

An employee sharing her concerns with her manager
Mar 16, 2022
Employee Experience

Do You Have an Employee Listening Strategy?

Do You Have an Employee Listening Strategy?

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that they are not getting the full picture if they just sit back and wait for feedback. Yet, many still rely on formal mechanisms, such as annual surveys and performance reviews, to get that valuable

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that they are not getting the full picture if they just sit back and wait for feedback. Yet, many still rely on formal mechanisms, such as annual surveys and performance reviews, to get that valuable

A team member is sharing his concerns with his boss and colleagues
Feb 28, 2022
Employee Experience

Employee Experience & Data: 4 Key Insights from the Experts

Employee Experience & Data: 4 Key Insights from the Experts

Learn more about what EX, HR, and People Analytics experts think you should know about employee experience data. What better way to kick off 2022 than with a flurry of meaningful employee experience (EX) and customer experience (CX) insights from the experts? In a series of recent webinars, we heard

Learn more about what EX, HR, and People Analytics experts think you should know about employee experience data. What better way to kick off 2022 than with a flurry of meaningful employee experience (EX) and customer experience (CX) insights from the experts? In a series of recent webinars, we heard

The Race Equ(al)ity project by Matter
Feb 22, 2022
Employee Experience

Why We’re Powering the Race Equ(al)ity Index

Why We’re Powering the Race Equ(al)ity Index

Experience is top of mind for Medallia. We continually innovate to get deeper insights about our own employee experience, analyze what is driving employee engagement, and understand which investments are needed. This is why we are thrilled to provide our technology capabilities to the Race Equ(al)ity Index. We believe tech

Experience is top of mind for Medallia. We continually innovate to get deeper insights about our own employee experience, analyze what is driving employee engagement, and understand which investments are needed. This is why we are thrilled to provide our technology capabilities to the Race Equ(al)ity Index. We believe tech

A boutique clothing retail shop cashier and her customer are smiling at the counter
Feb 15, 2022
Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A

An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned Growth Rate (EGR). Retailers are in a never-ending race to meet and exceed evolving customer expectations. They need to impress their customers and transform them into enthusiastic promoters —

An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned Growth Rate (EGR). Retailers are in a never-ending race to meet and exceed evolving customer expectations. They need to impress their customers and transform them into enthusiastic promoters —

Event Recap : Elevating the Human Experience
Jan 26, 2022
Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Experience

The Next Frontier of Employee Experience: Elevating the Human Experience

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee experience can transform a company in so many positive ways, and even help employees find love and worth at work — the same concept explored in a new book by Amelia

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee experience can transform a company in so many positive ways, and even help employees find love and worth at work — the same concept explored in a new book by Amelia

employee experience data
Sep 21, 2021
Employee Experience

Leverage the Power of People Data and Employee Experience Data: An Interview with Visier’s Ian Cook

Leverage the Power of People Data and Employee Experience Data: An Interview with Visier’s Ian Cook

In a conversation with Visier’s Ian Cook, Medallia Solution Principal Melissa Arronte dives deeper on how organizations can leverage the power of people data and employee experience data to thrive in this new world of work. I recently spoke with Ian Cook, VP of People Analytics at Visier, and Jay

In a conversation with Visier’s Ian Cook, Medallia Solution Principal Melissa Arronte dives deeper on how organizations can leverage the power of people data and employee experience data to thrive in this new world of work. I recently spoke with Ian Cook, VP of People Analytics at Visier, and Jay

Overcome the labor shortage
Aug 19, 2021
Employee Experience

Expert Tips on How to Overcome the Labor Shortage in Retail, Restaurants and Hospitality

Expert Tips on How to Overcome the Labor Shortage in Retail, Restaurants and Hospitality

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to overcome the labor shortage in retail, restaurants and hospitality   Visier’s VP of People Analytics Ian Cook recently spoke with Medallia’s employee experience lead Melissa Arronte and employee experience director

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to overcome the labor shortage in retail, restaurants and hospitality   Visier’s VP of People Analytics Ian Cook recently spoke with Medallia’s employee experience lead Melissa Arronte and employee experience director