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Marv Storey

Marv Storey

Solution Principal, B2B

Marv Storey is a Solutions Principal working with B2B and Technology clients. Prior to Medallia, Marv led HP’s Customer Experience organization for HP’s PC business. Marv has a unique ability to optimize solutions for many CX stakeholders having served as a leader of customer support operations, product management, partner support and sales working at Samsung, Centurylink, T-Mobile and several technology startups.

Changing the CIO Role
Mar 25, 2021
Customer Experience

Digital Transformation is Changing the CIO Role — And That’s a Good Thing

Digital Transformation is Changing the CIO Role — And That’s a Good Thing

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true for the chief

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true for the chief

B2B Customer Feedback
Jan 25, 2021
Customer Experience

B2B Customer Feedback: 5 Ways to Improve the Quantity and Quality of Insights

B2B Customer Feedback: 5 Ways to Improve the Quantity and Quality of Insights

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead to better business decisions. B2B companies that put the customer experience first know they need enough meaningful feedback responses to glean valuable data about the customer experience. B2B customer feedback

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead to better business decisions. B2B companies that put the customer experience first know they need enough meaningful feedback responses to glean valuable data about the customer experience. B2B customer feedback

How to Improve Product Experience
Dec 18, 2020
Customer Experience

9 Tips on How to Improve Product Experience and Maximize Customer Value

9 Tips on How to Improve Product Experience and Maximize Customer Value

Customer feedback is the key to improve product experience and maximize customer value in every product release. Maximizing time is crucial today as companies navigate the digital shift. Product-driven organizations typically know a top item they want to develop in their next update or release. However, what isn’t always clear

Customer feedback is the key to improve product experience and maximize customer value in every product release. Maximizing time is crucial today as companies navigate the digital shift. Product-driven organizations typically know a top item they want to develop in their next update or release. However, what isn’t always clear