Marv Storey

Ensuring a great customer experience takes more than simply getting buy-in from the C-suite — the entire organization needs to be aligned on improving the customer experience.

Ensuring a great customer experience takes more than simply getting buy-in from the C-suite — the entire organization needs to be aligned on improving the customer experience.

Here’s how to tap the voice of the customer to create an early warning system to evaluate product development efforts, cut costs, and boost customer loyalty. In the rapid pace of today’s product development world, companies are constantly trying to update existing products or release new ones to better meet

Here’s how to tap the voice of the customer to create an early warning system to evaluate product development efforts, cut costs, and boost customer loyalty. In the rapid pace of today’s product development world, companies are constantly trying to update existing products or release new ones to better meet

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true for the chief

Today’s digital-first world is changing the CIO role to be a main driver of digital transformation and someone who empowers sales growth and customer loyalty. The global pandemic has changed how businesses operate, so it’s no surprise that job roles are shifting focus. And, that’s certainly true for the chief

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead to better business decisions. B2B companies that put the customer experience first know they need enough meaningful feedback responses to glean valuable data about the customer experience. B2B customer feedback

B2B customer feedback responses hold the key for actionable insights. Here’s how to request feedback from customers that will lead to better business decisions. B2B companies that put the customer experience first know they need enough meaningful feedback responses to glean valuable data about the customer experience. B2B customer feedback

Here’s why customer feedback is the key to improve product experience and maximize customer value in every product release. Maximizing time is crucial today as companies navigate the digital shift. Product-driven organizations typically know a top item they want to develop in their next update or release. However, what isn’t

Here’s why customer feedback is the key to improve product experience and maximize customer value in every product release. Maximizing time is crucial today as companies navigate the digital shift. Product-driven organizations typically know a top item they want to develop in their next update or release. However, what isn’t