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Maddie Buyers

Maddie Buyers

Content Marketing & Social Media Sr. Specialist

Maddie is a graduate of American University with a BA in Public Relations and Strategic Communications. Since graduation, she has worked with PR agencies and tech companies to produce engaging and informational content. When she's not working, she spends her free time skating and reading.

A man wearing glasses is sitting and reading a book.
Jun 06, 2023
Contact Center

Best Contact Center Books to Read in 2023

Best Contact Center Books to Read in 2023

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the best contact center books.

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the best contact center books.
Oct 06, 2022
Customer Experience

Cruising into Customer Experience: An Automotive Industry Q&A with Dana Macek

Cruising into Customer Experience: An Automotive Industry Q&A with Dana Macek

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) should do to improve customer experience in the automotive industry as new technology and economic uncertainty affect all brands.

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) should do to improve customer experience in the automotive industry as new technology and economic uncertainty affect all brands.
An automotive customer chats with her salesperson about the vehicle’s features
Jun 09, 2022
Customer Experience

The Road to Excellence: Taking Customer Experience in Powersports into Overdrive

The Road to Excellence: Taking Customer Experience in Powersports into Overdrive

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal, shares what the road to excellence looks like for customer experience in powersports as the industry continues to grow rapidly among first-time buyers and enthusiasts.

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal, shares what the road to excellence looks like for customer experience in powersports as the industry continues to grow rapidly among first-time buyers and enthusiasts.