Voice of Customer

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companies understand and create a connected customer experience across channels has been at the heart of Medallia’s vision since its founding. With customers engaging in new ways, journeys today

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companies understand and create a connected customer experience across channels has been at the heart of Medallia’s vision since its founding. With customers engaging in new ways, journeys today

Mandatory closures and social distancing guidelines are relaxing throughout much of the country, which means many companies are getting back to business while adjusting to new rules and rapidly changing consumer behavior. But in other parts of the country, social distancing recommendations are returning as concerns over the pandemic increase.

Mandatory closures and social distancing guidelines are relaxing throughout much of the country, which means many companies are getting back to business while adjusting to new rules and rapidly changing consumer behavior. But in other parts of the country, social distancing recommendations are returning as concerns over the pandemic increase.

As more and more people have adopted social media, online reviews have quickly become today’s word of mouth. When someone’s favorite athleisure brand offers to fix year-old running shorts at no cost, they often thank them on Twitter — they rock! But you can also be sure that they’re also

As more and more people have adopted social media, online reviews have quickly become today’s word of mouth. When someone’s favorite athleisure brand offers to fix year-old running shorts at no cost, they often thank them on Twitter — they rock! But you can also be sure that they’re also

In case you missed it, Medallia was recently included as a representative vendor in Gartner’s Market Guide for Voice-of-the-Customer Solutions. The report defines a comprehensive VoC solution as such: First, the solution must provide tools that convert customer feedback into actionable insight, such as dashboards, alerts, customer journey maps, workflow

In case you missed it, Medallia was recently included as a representative vendor in Gartner’s Market Guide for Voice-of-the-Customer Solutions. The report defines a comprehensive VoC solution as such: First, the solution must provide tools that convert customer feedback into actionable insight, such as dashboards, alerts, customer journey maps, workflow