Healthcare

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare organizations today, and what leaders should prioritize.

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthcare organizations today, and what leaders should prioritize.

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance of customer experience in healthcare and put patient experience best practices into place, patients, employees, and businesses stand to benefit. 

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and systems recognize the importance of customer experience in healthcare and put patient experience best practices into place, patients, employees, and businesses stand to benefit. 

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If you’re looking to learn about customer experience analytics use cases and how the right customer experience analytics tools could help your organization innovate, inspire, and deliver incredible results, we’ve got

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If you’re looking to learn about customer experience analytics use cases and how the right customer experience analytics tools could help your organization innovate, inspire, and deliver incredible results, we’ve got

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systematic review of evidence on the links between patient

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systematic review of evidence on the links between patient

By enriching patient feedback channels with video, you can help foster stronger physician and patient engagement and drive deeper connections with one another. Back in 2010, when I was just starting my career in patient experience, one of my first roles was to coach a group of physicians on communication

By enriching patient feedback channels with video, you can help foster stronger physician and patient engagement and drive deeper connections with one another. Back in 2010, when I was just starting my career in patient experience, one of my first roles was to coach a group of physicians on communication

Leading indicators in healthcare tell you if you are likely to achieve a goal. And, employee and patient engagement leads the charge. First you lead, then you lag. It sounds like the lyrics for a line dance. But measurement is one of the major barriers to achieving our goals and

Leading indicators in healthcare tell you if you are likely to achieve a goal. And, employee and patient engagement leads the charge. First you lead, then you lag. It sounds like the lyrics for a line dance. But measurement is one of the major barriers to achieving our goals and

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation