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Lora is a Senior Consultant at Medallia for the Public Sector to deliver broad-scale customer experience solutions through strategy and governance. She is passionate about linking customer and employee experience programs to operations and implementing pilots to scale government mission impact and results. Lora’s career in public service expands across both U.S. Federal and State Government, including four Presidential Administrations, and has served in various mission-critical roles at four Federal Agencies (GSA, DHS, Department of Education, and DOJ).