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Jodi Searl

Jodi Searl

Vice President Industry Solutions and Global Head of Powersports

Jodi is Vice President of Industry Solution and Global Head of Powersports, Recreation and Marine. Prior to joining Medallia, she was the Head of Global Dealer Training for the Harley-Davidson Motor Company where she led the strategic transformation and operationalization of customer experience for the global dealer network.

Workers collaborating at an automotive manufacturing plant
Oct 24, 2022
Customer Experience

The Best Strategy for Customer Experience in the Automotive Industry Starts with Product Quality

The Best Strategy for Customer Experience in the Automotive Industry Starts with Product Quality

Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experience in the automotive industry. Customer experience (CX) in the automotive industry is more important than ever. Brands that excel at meeting and exceeding customer expectations take the lead when it comes

Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experience in the automotive industry. Customer experience (CX) in the automotive industry is more important than ever. Brands that excel at meeting and exceeding customer expectations take the lead when it comes

A dune buggy races across the desert
Nov 02, 2021
Customer Experience

Customer Experience in Powersports: What Can We Learn from Other Industries?

Customer Experience in Powersports: What Can We Learn from Other Industries?

Great brand experiences get better when customers feel engaged every step of the way. Here’s how you can improve the customer experience in powersports. Powering down a paved road on two wheels, off-road touring the backcountry, and enjoying the great outdoors in every season is a way to create unforgettable

Great brand experiences get better when customers feel engaged every step of the way. Here’s how you can improve the customer experience in powersports. Powering down a paved road on two wheels, off-road touring the backcountry, and enjoying the great outdoors in every season is a way to create unforgettable