At this time we believe it is imperative to think about our team members and customers. The world has changed for the moment and every business is adjusting to new ways of working in a very challenging environment indeed. Whether it is massive demand for certain products and services or a temporary but painful reduction in demand as travel limitations and social distancing make their impact, it is worth remembering that this is a time when today’s brands and their reputations will be tested and tomorrow’s leaders will emerge. The way we connect to our employees and our customers is critical and will be remembered as organizations recover and find their footing.
At Medallia we have a robust response capability for COVID-19 challenges. I am personally talking with our great customers and partners every day about their vital needs at this time and am happy to share our experiences, observations and best practice ideas now. This is the time to stay connected to customers and employees, to capture as many signals as you can about how they are feeling and what they need.
The same goes for our team members. We will do all we can to provide you with the technology to support a single view of the customer and employee experience at a time in our lives when it could not possibly matter more. Here at Medallia, we are re-affirming our pledge to all of our employees and customers. It goes without saying that whilst we will maintain our performance requirements and our code of conduct approach to all employment matters we do not intend layoffs in 2020 related to any impact of the COVID-19 pandemic.