Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Blog

Leslie Stretch

Future of experience
Oct 04, 2021
Customer Experience

CX Day 2021: The Future is Experience — Are You Ready?

CX Day 2021: The Future is Experience — Are You Ready?

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be the top priority for organizations today. On this CX Day, I want to recognize and sincerely thank this amazing industry, our customers and all the professionals who have persevered

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be the top priority for organizations today. On this CX Day, I want to recognize and sincerely thank this amazing industry, our customers and all the professionals who have persevered

State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled with hours of insights from experience management leaders who shared their amazing stories – one of which really stood out for me – State Farm.  Jon Farney, the CFO

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled with hours of insights from experience management leaders who shared their amazing stories – one of which really stood out for me – State Farm.  Jon Farney, the CFO

How Video is Shaping the Future of Digital Transformation
May 26, 2020
Customer Experience

How Video is Shaping the Future of Digital Transformation

How Video is Shaping the Future of Digital Transformation

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsourcing capabilities, but also the now-urgent need for businesses to embrace digital transformation. Few product offerings can claim to be truly innovative or disruptive, but we’re proud that the Medallia

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsourcing capabilities, but also the now-urgent need for businesses to embrace digital transformation. Few product offerings can claim to be truly innovative or disruptive, but we’re proud that the Medallia

Medallia Logo
Mar 23, 2020
Medallia Culture

Keeping our Companies, Customers, Brands and People Connected at this Challenging Time

Keeping our Companies, Customers, Brands and People Connected at this Challenging Time

At this time we believe it is imperative to think about our team members and customers. The world has changed for the moment and every business is adjusting to new ways of working in a very challenging environment indeed. Whether it is massive demand for certain products and services or

At this time we believe it is imperative to think about our team members and customers. The world has changed for the moment and every business is adjusting to new ways of working in a very challenging environment indeed. Whether it is massive demand for certain products and services or

Medallia: Leslie Stretch - Landmark Diversity & Inclusion Commitment
Jun 10, 2019
Medallia Culture

Leslie Stretch Joins More Than 600 Global CEOs in Landmark Diversity & Inclusion Commitment

Leslie Stretch Joins More Than 600 Global CEOs in Landmark Diversity & Inclusion Commitment

Medallia CEO Leslie Stretch has signed onto the ​CEO Action for Diversity & Inclusion​TM​, the largest CEO-driven business commitment​ to advance diversity and inclusion in the workplace. This unique and collaborative group of more than 600 CEOs of the world’s leading companies has agreed to take action to cultivate workplaces

Medallia CEO Leslie Stretch has signed onto the ​CEO Action for Diversity & Inclusion​TM​, the largest CEO-driven business commitment​ to advance diversity and inclusion in the workplace. This unique and collaborative group of more than 600 CEOs of the world’s leading companies has agreed to take action to cultivate workplaces