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Why Medallia

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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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End-to-end customer experience management and orchestration
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Zoe Cooper

Zoe Cooper

Senior Director, Marketing Operations: Europe, NTT Ltd.

Zoë is a marketing and communications professional with over 20 years experience in multinational companies. As the European Head of Customer Experience, she was instrumental in the development and implementation of the CX strategy across multiple countries, engaging stakeholders across the business to take ownership of delivering an exceptional customer experience. She is an evangelist of CX, looking specifically at marketing’s role in driving CX strategy and using insights to drive change and enable growth.