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Zoe Cooper

Zoe Cooper

Senior Director, Marketing Operations: Europe, NTT Ltd.

Zoë is a marketing and communications professional with over 20 years experience in multinational companies. As the European Head of Customer Experience, she was instrumental in the development and implementation of the CX strategy across multiple countries, engaging stakeholders across the business to take ownership of delivering an exceptional customer experience. She is an evangelist of CX, looking specifically at marketing’s role in driving CX strategy and using insights to drive change and enable growth.