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Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez

Director, Medallia Strategy Analytics Team

Lorena is the Travel & Hospitality group director on Medallia’s Strategy Analytics team. She works with airlines, travel and hospitality, and leisure clients to leverage their feedback and operational data to uncover data-driven insights and define their customer and employee experience strategy. Prior to Medallia, Lorena spent over 20 years with a leading U.S. airline in various leadership roles in both the CX strategy and analytics space.