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Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Customer Experience

End-to-end customer experience management and orchestration
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Customer Experience Management
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Erica James

Erica James

Director, Thought Leadership and Customer Engagement

Erica leads Medallia’s Thought Leadership and Customer Engagement function for the Professional Services Organization. In this role, she supports scaling proven experience management best practices and connecting customers with their peers and Medallia experts to help empower them through their customer experience and employee experience transformations. Previously, she led Medallia’s Retail Practice for Professional Services, collaborating with leading brands across the globe to deploy and evolve their experience management solutions with Medallia.