Meet our Leadership

Profiles of Medallia’s leadership team and board of directors.

Meet our Leadership

Profiles of Medallia’s leadership team and board of directors.

Borge Hald CEO

Co-founder of Medallia. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.
  • School University of Michigan, BBA; Stanford University, MBA.
  • Most Embarrassing Professional Moment Giving a passionate presentation to an important customer. With my fly open.
  • First Concert Bruce Springsteen.

    Favorite Expression
    I'm not suffering from insanity, I'm enjoying every minute of it.

Amy Pressman President

Co-founder of Medallia. Before starting the company, Amy worked as a consultant for Boston Consulting Group. Prior to that, she was a Legislative Aide on Capitol Hill, and a Peace Corps Volunteer in Honduras.
  • School Harvard University, BA in History; Stanford University, MBA.
  • Most Embarrassing Professional Moment Being two hours late for a job interview (because of an unexpected traffic jam caused by newly minted President Clinton jogging outside of White House grounds.)
  • First Concert The Rolling Stones.

    Favorite Expression
    Have a growth mindset.

Mike Kourey Chief Financial Officer

Mike leads Medallia’s finance, IT, and real estate functions. Prior to Medallia, Mike was a partner at Khosla Ventures and, before that, CFO of Polycom -- where he joined as employee #7 and helped guide the company to $1.5B in annual revenue. He has extensive audit committee experience with over a dozen companies.
  • School MBA, Santa Clara
    BS, UC Davis.
  • Most Embarrassing Professional Moment The cover slide froze while on stage at a large public company financial conference. Gave a 45 minute presentation, stating repeatedly, “picture, if you will.”
  • First Concert Jethro Tull.

    Favorite Expression
    No guts, no glory.

Marc Vanlerberghe Chief Marketing Officer

Marc Vanlerberghe leads Medallia’s Global Marketing organization. Prior to Medallia, Marc was VP of Marketing for Access and Energy at Google. Marc also led marketing for Android, Google Play, and Google’s hardware and retail organizations. He has developed some of the most widely recognized brands in the world and has been an active player in the mobile industry for over 20 years.
  • School Universiteit Gent, M.S. Micro-electronics; Stanford University, MBA.
  • Most Embarrassing Professional Moment Going into a job interview thinking I was interviewing for a product management job. Turns out it was a marketing job. I misinterpreted the job title "Product Marketing Manager."
  • First Concert The Human League.

    Favorite Expression
    "I have no special talent. I am only passionately curious" - Albert Einstein.

Krish Mantripragada VP of Product

Krish leads Medallia’s product and design organizations. Prior to Medallia, he was SVP & GM of Information and Analytics Solutions at First Data, responsible for monetizing one of the largest payments & commerce data systems in the world. And previously, Krish has held several product leadership positions at SAP, i2 Technologies, Agile Software and United Technologies Research.
  • School Massachusetts Institute of Technology - PhD in Mechanical Engineering with minor in Management Science; Indian Institute of Technology, Delhi - Bachelors in Mechanical Engineering.
  • Most Embarrassing Professional Moment Showed up at the airport without my passport for an important international customer visit trip my first month on the job. Missed the flight and had to reschedule the meeting.
  • First Concert Pink Floyd.

    Favorite Expression
    The best way to predict the future is to create it.

Christy Lake VP of People and Culture

Christy leads Medallia’s People and Culture organization. Prior to Medallia, she was head of Human Resources for HP Software where she was responsible for HR Consultancy, workforce planning, talent management, total rewards, and Learning & Development for 13,000 employees.
  • School University of Connecticut.
  • Most Embarrassing Professional Moment I was on a multi-city business trip and overslept for a meeting with my then boss. On the elevator trip down to meet him I realized I had a major pillow crease on the left side of my face, so I spent the entire meeting with him ensuring he could only see my right side.
  • First Concert Do I get a double point score for admitting that my first concert was Vanilla Ice?

    Favorite Expression
    Facts are friendly.

Ori Soen GM of Medallia Digital

Ori was CEO at Digital Voice of the Customer leader, Kampyle, and joined Medallia in October 2016 as part of Medallia's acquisition of Kampyle. Ori has held various executive positions including CMO & GM at Jajah, an innovative VoIP platform; CMO at MyHeritage; and founder and CEO of two startups.
  • School The Hebrew University of Jerusalem, Computer Science.
  • Most Embarrassing Professional Moment Trying to do a product demo in front of hundreds of people at a conference while the Wifi was down.
  • First Concert Tamuz (Israel’s godfathers of Rock).

    Favorite Expression
    Luck favors the prepared.

Bryan Busse VP of Customer Success

As VP of Customer Success, Bryan leads Medallia’s global Professional Services organization. Prior to Medallia, Bryan ran Customer Success globally at Turn. And previously, he led various professional services teams at Salesforce, including leading all of APAC services while based in Tokyo.
  • School Stanford University, BS in Computer Systems Engineering, MS in Computer Science.
  • Most Embarrassing Professional Moment For my first job out of college I flew to Austin for an interview and showed up at the wrong company. There were two companies with the same name (Trilogy)... Fortunately, I ended up getting the job.
  • First Concert U2.

    Favorite Expression
    6’8” and no.

Dorian Stone VP of Customer Experience Strategy

Dorian leads CX strategy and marketing at Medallia. Prior to Medallia, Dorian was a partner at McKinsey & Company, where he co-founded McKinsey’s Global Customer Experience practice. Dorian also served as a volunteer and program director in small business development for the U.S. Peace Corps in Panama.
  • School Pitzer College of Claremont, BS in Economics and Psychology; U Penn, MS in International Studies and MBA.
  • Most Embarrassing Professional Moment Ordering and effusing over the competitor's product when meeting a CEO for dinner.
  • First Concert Bad English.

    Favorite Expression
    Avoid chasing the bunny (ask me what that means).

Mikael Ottosson VP of Engineering and Operations

Mikael, an engineer and architect by training but a passionate people leader at heart, oversees engineering and operations at Medallia. Prior to Medallia, Mikael was SVP of product development at Oracle. Prior to Oracle, Mikael was a systems specialist at Scandinavian Airlines where he oversaw some of the largest and most mission critical systems related to airline operations.
  • School Royal Institute of Technology, Sweden; BS, Aeronautical Engineering.
  • Most Embarrassing Professional Moment Referring to a Seinfeld episode, "Was It the Snooze or the Separate Nob", when someone came in late to an exec meeting blaming an alarm clock issue. No one got the joke...
  • First Concert Iron Maiden.

    Favorite Expression
    What doesn't kill you makes you stronger.

Alan Grebene VP and General Counsel

Alan is Medallia’s General Counsel. Prior to joining Medallia, Alan held several general counsel and business management roles, including being VP of Corporate Development and Strategy at Blue Martini Software. Alan started his career as an attorney with Cooley LLP where he advised numerous companies—including Adobe, Yahoo! and many others.
  • School University of California Berkeley, BA in Political Science. New York University School of Law, JD.
  • Most Embarrassing Professional Moment Showing up promptly at 4 pm in San Francisco for what apparently was a 1 pm in-person meeting in New York.
  • First Concert Paul Simon.

    Favorite Expression
    Any compliment followed by "… for a lawyer."

Regional Leaders Across the Globe

Martin Green GM Europe, the Middle East and Africa (EMEA)

Martin is responsible for all sales, delivery, and customer related operations in EMEA. Prior to Medallia he held management positions at Merced Systems and Satmetrix and held several sales and account management positions at firms in both the US and UK, including WPP and GfK.
  • School London University, BSc in Economics; Université de Savoie, MA in International Business.
  • Most Embarrassing Professional Moment Presenting at a customer's global sales kick off and mixing their name up with their competitor. Crowd surfing wasn't an option!
  • First Concert Curtis Mayfield.

    Favorite Expression
    This above all; to thine own self be true.

Zach Hotchkiss Country Manager, ANZ

Originally from the Lone Star State (Texas), Zach spent the last 10 years at Bazaarvoice where he joined as employee 20 and was a helping hand in taking the business public and eventually growing to over 1000+ employees globally. Having worn many sales hats in North America as both a direct contributor & leader, Zach’s latest focus was on growing the Asia Pacific business. Zach resides in Sydney with his family where he enjoys the beautiful beaches and slow smoking Texas Style BBQ.
  • School University of West Florida, BS Marketing & Finance.
  • Most Embarrassing Professional Moment Referring to a very senior leader in a client meeting over and over as John instead of Josh, even with his business card in front of me.
  • First Concert Metallica — Black Album.

    Favorite Expression
    Let your dreams be your reality.

Santiago Ceria Head of Medallia Argentina

Santiago brings to Medallia his passion for building teams with ambitious goals and a mixed academic - industry background. Before becoming President of Medallia’s operations in Argentina, he was partner at Hexacta and worked for Argentina’s Ministry of Science and Technology.
  • School University of Buenos Aires, BSc in Information Systems. Carnegie Mellon University, MS in Software Engineering.
  • Most Embarrassing Professional Moment During a TEDx presentation, the projector went off, but I didn’t notice because the screen was behind me. The organizers had told me to keep my gaze high, so it took me a few minutes to see the audience in the first rows waving desperately at me.
  • First Concert Peter Frampton in Buenos Aires, circa 1979.


    Favorite Expression
    The best way to predict the future is to invent it.

Board of Directors

Medallia’s strategic counsel.

  • Borge Hald CEO & Founder, Medallia

    Co-founder of Medallia. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.

  • Amy Pressman President & Founder, Medallia

    Co-founder of Medallia. Before starting the company, Amy worked as a consultant for Boston Consulting Group. Prior to that, she was a Legislative Aide on Capitol Hill, and a Peace Corps Volunteer in Honduras.

  • Stan Meresman

    Stan Meresman is a longtime advisor and mentor to fast-growth technology companies. He currently serves as a board member and audit committee chair for LinkedIn (from before its 2011 IPO) and Palo Alto Networks, and has served as a board member and audit committee chair for such companies as Zynga, Meru Networks, Riverbed Technology and Polycom. He has also held executive-level finance positions as CFO of Silicon Graphics (where revenue grew from $200 million to over $3.7 billion) and Cypress Semiconductor (where he took the company public).

  • Douglas Leone Partner, Sequoia Capital

    Douglas Leone is a venture capitalist at Sequoia Capital focusing on mobile, internet, software and communication companies. Doug currently sits on the boards of Birst, CafePress, Hayneedle, Medallia, MedExpress, RingCentral, and Zirmed. Doug represented Sequoia in its investments in Aster Data, Aruba Networks, Meraki, Netezza, Rackspace, and Service Now. Prior to joining Sequoia Capital in 1988, he held sales and sales management positions at Sun Microsystems, Hewlett-Packard and Prime Computer.

  • Steve Walske Managing Director, Myriad Investments, LLC

    Steve Walske advises Medallia and many other Silicon Valley companies on sales and go-to-market strategies. He led Parametric Technology Corporation (NASDAQ: PMTC) as the CEO from 1986 to 2000. Under his guidance, Parametric established itself as one of the largest software-only companies in the world. He guided the company from its start-up phase through its initial public offering in December 1989 to its position as market leader in mechanical design automation software.

  • Frank Slootman President and CEO, ServiceNow

    Frank Slootman joined the Medallia board in February 2014. He is currently ServiceNow’s President and Chief Executive Officer. Prior to this, Slootman served as a partner with Greylock Partners from January 2011 to April 2011, and served as an advisor to EMC Corporation from January 2011 to February 2012. From July 2009 to January 2011, he served as President of the Backup Recovery Systems Division at EMC. From July 2003 to July 2009, Slootman served as President and Chief Executive Officer of Data Domain, Inc., which was acquired by EMC in 2009. Prior to joining Data Domain, Slootman served as an executive at Borland Software Corporation from June 2000 to June 2003. From March 1993 to June 2000, Slootman held consecutive general management positions for two enterprise software divisions of Compuware Corporation.

  • Leslie Kilgore

    Leslie Kilgore was CMO of Netflix from 2000 to 2012, growing the company from less than 100,000 users to over 24 million. She now serves on the Netflix board of directors as well as the LinkedIn board of directors. Prior to Netflix, Leslie held marketing management roles at Amazon and Procter & Gamble. She also served as a consultant for Booz Allen Hamilton.