Meet our Leadership

Profiles of Medallia’s leadership team and board of directors.

Meet our Leadership

Profiles of Medallia’s leadership team and board of directors.

Borge Hald CEO

Co-founder of Medallia. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.
  • School University of Michigan, BBA; Stanford University, MBA.
  • Most Embarrassing Professional Moment Giving a passionate presentation to an important customer. With my fly open.
  • First Concert Bruce Springsteen.

    Favorite Expression
    I'm not suffering from insanity, I'm enjoying every minute of it.

Amy Pressman President

Co-founder of Medallia. Before starting the company, Amy worked as a consultant for Boston Consulting Group. Prior to that, she was a Legislative Aide on Capitol Hill, and a Peace Corps Volunteer in Honduras.
  • School Harvard University, BA in History; Stanford University, MBA.
  • Most Embarrassing Professional Moment Being two hours late for a job interview (because of an unexpected traffic jam caused by newly minted President Clinton jogging outside of White House grounds.)
  • First Concert The Rolling Stones.

    Favorite Expression
    Have a growth mindset.

Ken Fine VP of Product

Ken is responsible for Medallia's product design. Before joining Medallia, he was an early member of the team at Financial Engines, where he held the roles of VP Product, EVP Marketing, and GM. Prior experience also includes time with the US Navy, and as an associate with Goldman Sachs.
  • School Rensselaer Polytechnic Institute, BS Mechanical Engineering; Virginia Polytechnic Institute, MS Systems Engineering; Stanford University, MBA.
  • Most Embarrassing Professional Moment Fell asleep WHILE making a presentation after back-to-back nights of no sleep.
  • First Concert Bon Jovi.

    Favorite Expression
    Be driven, but not rushed.

Mike Kourey Chief Financial Officer

Mike leads Medallia’s finance, IT, and real estate functions. Prior to Medallia, Mike was a partner at Khosla Ventures and, before that, CFO of Polycom -- where he joined as employee #7 and helped guide the company to $1.5B in annual revenue. He has extensive audit committee experience with over a dozen companies.
  • School MBA, Santa Clara
    BS, UC Davis
  • Most Embarrassing Professional Moment The cover slide froze while on stage at a large public company financial conference. Gave a 45 minute presentation, stating repeatedly, “picture, if you will.”
  • First Concert Jethro Tull.

    Favorite Expression
    No guts, no glory

Bryan Busse VP of Customer Success

As VP of Customer Success, Bryan leads Medallia’s global Professional Services organization. Prior to Medallia, Bryan ran Customer Success globally at Turn. And previously, he led various professional services teams at Salesforce, including leading all of APAC services while based in Tokyo.
  • School Stanford University, BS in Computer Systems Engineering, MS in Computer Science.
  • Most Embarrassing Professional Moment For my first job out of college I flew to Austin for an interview and showed up at the wrong company. There were two companies with the same name (Trilogy)... Fortunately, I ended up getting the job.
  • First Concert U2

    Favorite Expression
    6’8” and no.

Dorian Stone VP of Customer Experience Strategy and Marketing

Dorian leads CX strategy and marketing at Medallia. Prior to Medallia, Dorian was a partner at McKinsey & Company, where he co-founded McKinsey’s Global Customer Experience practice. Dorian also served as a volunteer and program director in small business development for the U.S. Peace Corps in Panama.
  • School Pitzer College of Claremont, BS in Economics and Psychology; U Penn, MS in International Studies and MBA.
  • Most Embarrassing Professional Moment Ordering and effusing over the competitor's product when meeting a CEO for dinner.
  • First Concert Bad English.

    Favorite Expression
    Avoid chasing the bunny (ask me what that means).

Scott Davis VP of Global Sales

Scott leads sales globally at Medallia. He came to Medallia from BMC, where he served as VP of North American Sales. Previously, he worked in various sales leadership positions at BladeLogic, Secure Elements, Parametric Technology Company and Nalco.
  • School Drexel University, BS in Commerce and Engineering.
  • Most Embarrassing Professional Moment Having to admit to the world that my first concert was a KISS concert.
  • First Concert KISS.

    Favorite Expression
    Bias for action.

Mikael Ottosson VP of Engineering and Operations

Mikael, an engineer and architect by training but a passionate people leader at heart, oversees engineering and operations at Medallia. Prior to Medallia, Mikael was SVP of product development at Oracle. Prior to Oracle, Mikael was a systems specialist at Scandinavian Airlines where he oversaw some of the largest and most mission critical systems related to airline operations.
  • School Royal Institute of Technology, Sweden; BS, Aeronautical Engineering
  • Most Embarrassing Professional Moment Referring to a Seinfeld episode, "Was It the Snooze or the Separate Nob", when someone came in late to an exec meeting blaming an alarm clock issue. No one got the joke...
  • First Concert Iron Maiden

    Favorite Expression
    "What doesn't kill you makes you stronger"

Alan Grebene VP and General Counsel

Alan is Medallia’s General Counsel. Prior to joining Medallia, Alan held several general counsel and business management roles, including being VP of Corporate Development and Strategy at Blue Martini Software. Alan started his career as an attorney with Cooley LLP where he advised numerous companies—including Adobe, Yahoo! and many others.
  • School University of California Berkeley, BA in Political Science. New York University School of Law, JD.
  • Most Embarrassing Professional Moment Showing up promptly at 4 pm in San Francisco for what apparently was a 1 pm in-person meeting in New York.
  • First Concert Paul Simon.

    Favorite Expression
    Any compliment followed by "… for a lawyer."

David Reese VP of People and Culture

David Reese leads people and culture at Medallia. He came to Medallia from Caesars Entertainment, where he was Senior Vice President of Human Resources. Prior to that, he was a Senior Manager in HR at Macy's, a board member of the nonprofit ITN, and an Adjunct Professor at Nevada State College.
  • School University of California, Los Angeles, BA in Sociology; Stern School of Business, New York University, MBA.
  • Most Embarrassing Professional Moment Driving a team of senior executives to a campus event utilizing faulty Mapquest directions that landed us in the middle of a field confronted with a sign that said "Trespassers will be shot on sight."
  • First Concert A three day Grateful Dead concert. Unfortunately, I was too young to know what was going on.

    Favorite Expression
    Go with your gut.

Regional Leaders Across the Globe

Martin Green GM Europe, the Middle East and Africa (EMEA)

Martin is responsible for all sales, delivery, and customer related operations in EMEA. Prior to Medallia he held management positions at Merced Systems and Satmetrix and held several sales and account management positions at firms in both the US and UK, including WPP and GfK.
  • School London University, BSc in Economics; Université de Savoie, MA in International Business.
  • Most Embarrassing Professional Moment Presenting at a customer's global sales kick off and mixing their name up with their competitor. Crowd surfing wasn't an option!
  • First Concert Curtis Mayfield.

    Favorite Expression
    This above all; to thine own self be true.

Bruce Wells VP & General Manager APAC

Bruce is responsible for strategic direction, business development and client success across the Asia Pacific markets. Prior to Medallia, Bruce was the President of Vision Critical Asia and a divisional CEO for Synovate (now Ipsos). He has lived and worked in 6 countries including Japan, Philippines, Malaysia, UK, US and now resides in Hong Kong.
  • School Baylor University - BS in Computer Science; Seinan Gakuin University - Certificate of Japanese Studies
  • Most Embarrassing Professional Moment Finding out in the middle of my executive Prudential (UK) pitch that all my name dropping and boasting of preferred vendor status with Prudential US didn't help as they are completely different companies...
  • First Concert Beastie Boys.

    Favorite Expression
    Don't compromise yourself. You are all you've got.

Santiago Ceria Head of Medallia Argentina

Santiago brings to Medallia his passion for building teams with ambitious goals and a mixed academic - industry background. Before becoming President of Medallia’s operations in Argentina, he was partner at Hexacta and worked for Argentina’s Ministry of Science and Technology.
  • School University of Buenos Aires, BSc in Information Systems. Carnegie Mellon University, MS in Software Engineering.
  • Most Embarrassing Professional Moment During a TEDx presentation, the projector went off, but I didn’t notice because the screen was behind me. The organizers had told me to keep my gaze high, so it took me a few minutes to see the audience in the first rows waving desperately at me.
  • First Concert Peter Frampton in Buenos Aires, circa 1979.


    Favorite Expression
    The best way to predict the future is to invent it.

Board of Directors

Medallia’s strategic counsel.

  • Borge Hald CEO & Founder, Medallia

    Co-founder of Medallia. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.

  • Amy Pressman President & Founder, Medallia

    Co-founder of Medallia. Before starting the company, Amy worked as a consultant for Boston Consulting Group. Prior to that, she was a Legislative Aide on Capitol Hill, and a Peace Corps Volunteer in Honduras.

  • Stan Meresman

    Stan Meresman is a longtime advisor and mentor to fast-growth technology companies. He currently serves as a board member and audit committee chair for LinkedIn (from before its 2011 IPO) and Palo Alto Networks, and has served as a board member and audit committee chair for such companies as Zynga, Meru Networks, Riverbed Technology and Polycom. He has also held executive-level finance positions as CFO of Silicon Graphics (where revenue grew from $200 million to over $3.7 billion) and Cypress Semiconductor (where he took the company public).

  • Douglas Leone Partner, Sequoia Capital

    Douglas Leone is a venture capitalist at Sequoia Capital focusing on mobile, internet, software and communication companies. Doug currently sits on the boards of Birst, CafePress, Hayneedle, Medallia, MedExpress, RingCentral, and Zirmed. Doug represented Sequoia in its investments in Aster Data, Aruba Networks, Meraki, Netezza, Rackspace, and Service Now. Prior to joining Sequoia Capital in 1988, he held sales and sales management positions at Sun Microsystems, Hewlett-Packard and Prime Computer.

  • Steve Walske Managing Director, Myriad Investments, LLC

    Steve Walske advises Medallia and many other Silicon Valley companies on sales and go-to-market strategies. He led Parametric Technology Corporation (NASDAQ: PMTC) as the CEO from 1986 to 2000. Under his guidance, Parametric established itself as one of the largest software-only companies in the world. He guided the company from its start-up phase through its initial public offering in December 1989 to its position as market leader in mechanical design automation software.

  • Frank Slootman President and CEO, ServiceNow

    Frank Slootman joined the Medallia board in February 2014. He is currently ServiceNow’s President and Chief Executive Officer. Prior to this, Slootman served as a partner with Greylock Partners from January 2011 to April 2011, and served as an advisor to EMC Corporation from January 2011 to February 2012. From July 2009 to January 2011, he served as President of the Backup Recovery Systems Division at EMC. From July 2003 to July 2009, Slootman served as President and Chief Executive Officer of Data Domain, Inc., which was acquired by EMC in 2009. Prior to joining Data Domain, Slootman served as an executive at Borland Software Corporation from June 2000 to June 2003. From March 1993 to June 2000, Slootman held consecutive general management positions for two enterprise software divisions of Compuware Corporation.

  • Leslie Kilgore

    Leslie Kilgore was CMO of Netflix from 2000 to 2012, growing the company from less than 100,000 users to over 24 million. She now serves on the Netflix board of directors as well as the LinkedIn board of directors. Prior to Netflix, Leslie held marketing management roles at Amazon and Procter & Gamble. She also served as a consultant for Booz Allen Hamilton.