What our customers think.

“Medallia’s tools have transformed our focus on our customers’ needs. Using data insights and feedback, we’ve been able to galvanize the company around a strategy that meets our customers' demands.”

Dave Berman
President - RingCentral

What our customers think.

“Medallia has been a fantastic enabler to our customer orientation. I can tell from the results that its adding value: our customers are more satisfied with us and therefore staying longer with us.”

Timm Degenhardt
CMO - Sunrise Communications

What our customers think.

“Medallia is our dashboard. It’s the information that we get on a consistent basis from Medallia that keeps the engine, called Extended Stay Hotels, moving forward in the right direction.”

Jim Donald
CEO - Extended Stay Hotels

What our customers think.

“It’s not just data for us, it’s the closed-loop feedback system that our stores use every single day. We also use Medallia to gauge some of our in-store testing, and that’s been really successful for us.”

Lynda Firey-Oldroyd
VP, Consumer Insights - Nordstrom

What our customers think.

“It’s extremely important to manage our social media channels because of their impact on our revenues.”

Michael Morton
VP, Member Services - Best Western

What our customers think.

“When I think about what is critical for the future, it is having a customer experience that meets the needs of your customer, is relevant in their eyes and really stands out from the competition.”

Joanne Crozier
Head of Client Experience - Vanguard

What our customers think.

“The executive team, and much of the organization is rallying around building a superior customer experience as being the central point of our growth strategy.”

Dayton Semerjian
GM Global Customer Success & Support - CA Technologies

What our customers think.

“Medallia gives us the report card we need to adjust or reinforce the things we're doing well; all to ensure that we're delivering transformational experiences in every store with every interaction.”

Matt Marcotte
EVP Direct to Consumer - Tory Burch

What our customers think


Our customers win awards for their relentless drive to improve the customer experience. We are proud to be their Customer Experience Management partner.