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What our customers think.

“As Net Promoter Score goes up, retention in our business has gone up. It’s gone up about 3 points, in the last three years and that’s about $500m annually.”

Jeff Dailey
CEO - Farmers Insurance

What our customers think.

“Medallia is our dashboard. It’s the information that we get on a consistent basis from Medallia that keeps the engine, called Extended Stay Hotels, moving forward in the right direction.”

Jim Donald
CEO - Extended Stay Hotels

What our customers think.

“When I think about what is critical for the future, it is having a customer experience that meets the needs of your customer, is relevant in their eyes and really stands out from the competition.”

Joanne Crozier
Head of Client Experience - Vanguard

What our customers think.

“The executive team, and much of the organization is rallying around building a superior customer experience as being the central point of our growth strategy.”

Dayton Semerjian
GM Global Customer Success & Support - CA Technologies

What our customers think.

“Medallia has been a fantastic enabler to our customer orientation. I can tell from the results that it's adding value: our customers are more satisfied with us and therefore staying longer with us.”

Timm Degenhardt
CMO - Sunrise Communications

What our customers think.

“Medallia gives us the report card we need to adjust or reinforce the things we're doing well; all to ensure that we're delivering transformational experiences in every store with every interaction.”

Matt Marcotte
EVP Direct to Consumer - Tory Burch

What our customers think.

“Medallia’s tools have transformed our focus on our customers’ needs. Using data insights and feedback, we’ve been able to galvanize the company around a strategy that meets our customers' demands.”

Dave Berman
President - RingCentral

What our customers think.

“It’s extremely important to manage our social media channels because of their impact on our revenues.”

Michael Morton
VP, Member Services - Best Western

What our customers think.

“It’s not just data for us, it’s the closed-loop feedback system that our stores use every single day. We also use Medallia to gauge some of our in-store testing, and that’s been really successful for us.”

Lynda Firey-Oldroyd, Senior Director,
Consumer Research - Nordstrom

What our customers think.

“We have quite a wide spread of access to the Medallia system within Airbnb. One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it.”

Aisling Hassell
Head of Global Customer Experience - AirBnB

What our customers think