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Services

Your guides in improving the customer experience.

Implementation

Building impactful solutions

A proven deployment methodology.

Our methodology speaks for itself. We maintain a 100% implementation success rate, with a track record covering the largest, global companies in nearly every industry. Our implementation teams will get you up and running without missing a beat. We believe that anything short of a smooth, timely rollout is unacceptable.

After your Medallia system goes live, you can expect to drive real (and immediate) business results. In the first year, Medallia customers typically increase NPS scores by at least five points.

Services / Account Relationship

Partners in improvement

The first year after deployment

Think of our team as yours. We understand that every company is unique, with its own environment, infrastructure, and needs. So our teams provide the guidance you need to tap into the capabilities of our modular, extensible cloud platform.

While you focus on delivering a better customer experience, we’ll work hard to make your job easier and more seamless: optimizing your Experience Cloud implementation; helping you uncover insights to drive action; and sharing CX best practices.

Medallia Institute

Get certified. Get better.

At the Medallia Institute, our customer experience training sets you up for success, ensuring faster adoption of customer experience practices and stronger long-term business results.

Getting certified in our customer experience methodology or product configuration is a great way to increase your personal effectiveness. You’ll learn frameworks to develop an effective listening approach, engage teams, cultivate accountability, and transform your company’s culture. You’ll also gain the tactical skills to apply everything you’ve learned.

Having recognized credentials from the market-leading CX company will set you apart in your organization, and in your career. Our certification in customer experience management is open to all companies, while product trainings and certifications are designed for current Medallia customers and partners.

Upcoming Medallia Institute courses

Join us at one of our upcoming courses.

Learn more at institute.medallia.com.

Customer Experience Certification

Whether you are just starting or are in the midst of your program, you’ll gain a great perspective on key items to consider.

– Tyler Moseman, PayPal

Insights

Medallia’s special forces

Every industry is different, and every customer is too. As you strive to improve your customers’ experience, you’re going to run into tough problems, and our Insights team members are the ones to take on the toughest of them.

Benchmarking

You’re looking to create the best possible experience for your customers. Analytical or methodological challenges are not a good reason to slow your progress. The Insights team’s capabilities are designed to propel your program forward:

  • Business reviews to model, interpret and communicate key customer experience data and insights
  • Customer journey mapping across the various touchpoints of your business
  • Goal setting to help put in place the targets your teams should be aiming for
  • Financial linkage analysis to understand how the customer experience is impacting your financials

Whether you’re just starting out or are extremely sophisticated in the management of your customers’ experience, you’ll benefit from the unique set of skills we bring to bear on the most challenging problems.

Download Medallia’s Program Benchmarks →

Best Practice Packages

Get a best-in-class CX program

Jumpstart your CX program with our Best Practice Packages. These packages brings together preconfigured software, best practices, and services to meet your needs with the full power of the Medallia Experience Cloud.

Learn More