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About Medallia

Medallia makes software that improves the customer experience. We enable companies, regardless of their size or complexity, to stay close to their customers. Our cloud-based SaaS platform captures feedback from people no matter where they are—mobile, social, web, in-store—and provides everyone within an organization access to critical data about the customer. We then give the most relevant employees, whether frontline, mid-level or executive, the insight they need to solve issues, drive innovation and implement ideas that are customer-based and ultimately, create business value.

Since 2001, we have been paving the Customer Experience Management space and transforming businesses across the financial services, telecommunications, hospitality, airlines, retail, government, professional services and technology industries. And what’s more: we have a lot of fun doing it.


The fastest growing customer experience company in the world. The most recognized companies in the world as customers. The world’s pre-eminent venture capital firm behind us. And really smart, fun, curious, and creative people from all over the world as colleagues…

Medallia’s a great place to work.

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The latest news about Medallia and our clients.

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Upcoming conferences, training opportunities, and other events where you can learn more about Medallia and our partners. Please join us.

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Our partners include application vendors, market research firms, and management consulting firms. The one thing they have in common: a passion for making companies more customer-centric.

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Medallia Leadership.

Medallia’s leadership team has decades of experience in the customer experience and B2B SaaS market.

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