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You Say You Want a Revolution:
Build a Customer-Centric Culture

You Say You Want a Revolution:
Build a Customer-Centric Culture

Whitepaper

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On their own, both company culture and management practices influence how employees behave with your customers. But when culture and practices align around the customer, we see the biggest benefits. This white paper features brand-new research from the Medallia Institute about the keys to driving customer-centric behavior amongst a broad employee base.