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Mobile Feedback Best Practices

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More than half of your customers will own a smart phone by 2014. This represents an unprecedented opportunity to capture in-the-moment feedback, and to better engage your employees and your customers. Learn best practices that successful enterprise customers apply to mobile feedback. That includes how to:

• Design surveys for different platforms and handsets

• Invite customers at the right place and time

• Maximize mobile response rate

• Share results via your employees’ mobile devices