Customer Experience Management in Telecoms Whitepaper: 4 Key Components
With millions of subscribers, dozens of ever-changing products and plans, and a proliferation of sales and service channels, telecom providers are exposing their customers to more and more complexity, and as such, require more out of their CEM platform than companies in virtually any other business. If they exist at all, most of today’s telco feedback programs operate only within silos, and do not capture the overall customer experience. Many more struggle to take action on their feedback and close the loop with customers.
This whitepaper examines the core components of the next generation of CEM technology for telcos and explains a comprehensive approach to help create a market advantage through effective operational customer experience management.
Download to learn more.