How Comcast Transformed Their Contact Centers
Join us on Tuesday, May 23, 2017 at 9am PT / 12pm ET / 5pm BST / 6pm CET!
63% of people view quick issue resolution as the most important element of a good experience. But how do you do that consistently when you have more than 130,000 employees, handling over 1 million phone calls and 70,000 truck rolls daily?
Learn how Comcast saw improvements in customer and employee engagement that led to a positive ROI. Join Graham Tutton, Vice President of Customer Insights at Comcast, and Belinda Simmons, Contact Center Solutions Principal at Medallia, as they discuss: