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2016 Medallia Benchmark

2016 Medallia Benchmark

Benchmark

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What are the world’s customer experience leaders doing differently? And how have those practices impacted their business? These are the questions the Medallia Institute sets out to answer with its annual Benchmark, which is based on analysis of data from hundreds of brands in the Medallia community. Download the 2016 Benchmark to learn how customer-centric companies operationalize feedback and deliver greater value to their customers.