The Designer

Personalization style:

Situational

Your color is:

Tangerine

Next Steps:

Approach the color wall and turn your bulb until it reveals the above color. Watch the wall transform throughout the event as more of your peers take the quiz!

Overview

Designers create experiences based on particular customer situations - both at an individual and segmented basis - with their complete journey in mind.

Ways I may personalize experiences

  • Empower agents with individualized context
  • Proactively engage customers affected by a known product issue
  • Offer a forgiveness policy to loyal customers

What motivates me

The rush I get when I adjust to the rapidly changing needs of our customers.

What keeps me up

Ensuring our cross-functional teams are working together towards the same CX goals.

My best qualities

  • Adventurous
  • Adaptable
  • Clever

My Inspirational quote

“We cannot direct the wind, but we can adjust the sails.”

– Dolly Parton

Understanding your style is only the first step on your path to personalization.
Look out for an email to continue the journey.