The Coordinator

Personalization style:

Segmented

Your color is:

Red

Next Steps:

Approach the color wall and turn your bulb until it reveals the above color. Watch the wall transform throughout the event as more of your peers take the quiz!

Overview

Coordinators leverage customer insight - e.g. business metrics, feedback data, demographical data, channel preferences, etc. - to establish customer segments and prioritize experience strategies that are most impactful to business goals and objectives.

How I personalize experiences

  • Re-engage promoters about new products
  • Test out a website design with digital-first customers
  • Efficiently route calls based on segment-specific needs

What motivates me

Discovering new ways to group customers and better meet their expectations.

What keeps me up

Discovering new ways to group customers and better meet their expectations.

My best qualities

  • Considerate
  • Critical Thinker
  • Dependable

My inspirational quote

“Ants are good citizens, they place group interests first.”

– Clarence Day

Understanding your style is only the first step on your path to personalization.
Look out for an email to continue the journey.