The Collector
My Path Forward
See your responsive style in action
How to achieve this
- Capture 100% of interactions – solicited, unsolicited, and behavioral – in a unified platform
- Integrate closed-loop feedback programs with customer communication preferences, including email, chat, and voice
- Regularly assess and modify brand engagement strategies based on customer reactions and behaviors
How to up my game
- Aggregate customer feedback and behaviors with Total Experience profiles that summarize key themes and topics across all customers
- Leverage AI-driven Smart Response emails based on customer interactions with your brand
- Configure real-time alerts for frontline teams to understand and respond to experiences moments after they occur
