The Collector

My Path Forward

See your responsive style in action

How to achieve this

  • Capture 100% of interactions – solicited, unsolicited, and behavioral – in a unified platform

  • Integrate closed-loop feedback programs with customer communication preferences, including email, chat, and voice

  • Regularly assess and modify brand engagement strategies based on customer reactions and behaviors

How to up my game

  • Aggregate customer feedback and behaviors with Total Experience profiles that summarize key themes and topics across all customers 

  • Leverage AI-driven Smart Response emails based on customer interactions with your brand

  • Configure real-time alerts for frontline teams to understand and respond to experiences moments after they occur