The Collector
Personalization Style: Responsive
Overview:
Collectors gather as much customer feedback as possible – solicited, unsolicited, and observed – during and following an experience, and use that information to tailor content and communication strategies accordingly.
What motivates me
When customers know I care and our relationship flourishes.
What keeps me up
Determining whether or not my strategies are the best course of action as they are on an trial-and-error basis.
My best qualities
- Great Listener
- Caring
- Receptive
Ways I may personalize experiences
- Create recognition programs that deliver relevant rewards
- Honor customer-led communication preferences
- Tailor responses to customer feedback
My inspirational quote
“You can't change how people act, but what you can change is how you react.”
– Bonnie Hammer
