The Collector

Personalization style:

Responsive

Your color is:

Emerald

Next Steps:

Approach the color wall and turn your bulb until it reveals the above color. Watch the wall transform throughout the event as more of your peers take the quiz!

Overview

Collectors gather as much customer feedback as possible – solicited, unsolicited, and observed – during and following an experience, and use that information to tailor content and communication strategies accordingly.

Ways I may personalize experiences

  • Create recognition programs that deliver relevant rewards
  • Honor customer-led communication preferences
  • Tailor responses to customer feedback

What motivates me

When customers know I care and our relationship flourishes.

What keeps me up

Determining whether or not my strategies are the best course of action, as they are on a trial-and-error basis.

My best qualities

  • Great Listener
  • Caring
  • Receptive

My Inspirational quote

“You can't change how people act, but what you can change is how you react.”

– Bonnie Hammer

Understanding your style is only the first step on your path to personalization.
Look out for an email to continue the journey.