Where CX leaders find clarity, confidence, and their competitive edge.
Connect with peers who are turning insight into action and building programmes that deliver meaningful business impact. Gain fresh perspective, real examples from leading brands, and a clear sense of what’s possible within your own organisation.
Inspiration you can use. Outcomes you can prove.
Space is limited. Secure your spot today.
Agenda
9:00 - 10:00
Registration and Networking Breakfast
10:00 - 10:45
Opening Keynote
Medallia Vision
Mark Bishof, CEO at Medallia
Sid Banerjee, Chief Strategy Officer at Medallia
Fabrice Martin, Chief Product Officer at Medallia
10:45 - 11:15
Break
11:15 - 11:50
Customer Panel
12:00 - 12:35
Breakout
Option 1:
Customer Story
Option 2:
Medallia-Led Session
12:35 - 13:45
Lunch
13:45 - 14:20
Medallia-Led Session
14:30 - 15:05
Breakout
Option 1:
Customer Story
Option 2:
Medallia-Led Session
15:05 - 15:40
Break
15:40 - 16:25
Closing Keynote
Customer Panel
16:30 - 18:00
Networking Reception
Speakers
Jamie Thorpe
Chief Experience Officer, Ipsos
Chief Experience Officer, Ipsos
Graham Hoy
Head of Customer, Betfred
Head of Customer, Betfred
Dr Caroline Wood
Head of Customer Intelligence, BUPA
Head of Customer Intelligence, BUPA
Sangita Hirani
Insight and Research Manager, BUPA
Insight and Research Manager, BUPA
Dawn Creighton
Head of Customer Strategy and Experience, Northumbrian Water Group
Head of Customer Strategy and Experience, Northumbrian Water Group
Kelly Walker
Group Senior Insight Manager, New Look
Group Senior Insight Manager, New Look
Sponsors
