Speakers
KEYNOTE SPEAKERS
Alison Levine
Mountaineer, Leadership Expert, NYT Bestselling Author
Mark Bishof
Chairman & Chief Executive Officer
Medallia
Fabrice Martin
Chief Product Officer
Medallia
Sid Banerjee
Chief Strategy Officer
Medallia
Jodi Searl
Chief Experience Officer
Medallia
Jason Renteria
SVP, Client Experience Executive
Bank of America
Stephanie Leheta
Senior Director, Client Experience Strategy
CIBC
Aimee Civera
Head of Vanguard Workplace Solutions Marketing Engagement Technology
Vanguard
Samantha Scott
Sr. Director, Verizon Business Experience
Verizon Business
Paloma Paraja
Customer Experience Manager
Santalucia Seguros
SESSION SPEAKERS
Alex Lopez
Senior Corporate Research Manager
RB Global
Alex Shim
Director of Customer Experience & Insights
PG&E
Dr. Alison Szarko
Client Experience Architect
Mayo Clinic Laboratories
Alyse Fuller
Customer Experience Program Manager
United Rentals
Amber Maraccini
VP, Healthcare
Medallia
Amy Anders
Principal CX Advisor
Medallia
Anna Prince
AI & Automation Strategy Manager, Customer Care
IPSY
Andrew Custage
Head of Research Insights
Medallia
Andrew Gillingwater
Director, Client Experience Strategy & Governance
CIBC
Andy Shiers
Director, Client Experience
NTT DATA
Austin Evangelista
Senior Customer Insights Manager
Trulieve
Aviv Glick
Director, Business Value Consulting
Medallia
Ben Lawder
SVP and Head of CX
Kantar
Ben Sargeant
Director of Customer Strategy
Hyundai Motor UK
Cari Martini
Director, Product Management for Data, AI, and Text Analytics
Medallia
Carissa Eisele
Director of Stores, East
Vuori
Colby Hutchinson
Vice President of Customer Experience
Sekisui House U.S., Inc.
Cole Halligan
Senior Manager of Guest Experience Insights and Strategy
Hyatt Hotels Corporation
Connie Goodwin
Vice President, Experience Advisory
Medallia
Courtney Jackson
Senior EX Advisor
Medallia
Courtney Owumi
Vice President of Consumer Experience & Membership Engagement
Shipt
Courtney Shealy
SVP, Global Presales
Medallia
Danielle Withers
Manager, Client Experience
Mayo Clinic Laboratories
Daniel DeWyngaert
Sr. Manager, Customer Experience and Analytics
Exelon
Eleanor Telling
Sr. Director, CX / EX Advisory
Medallia
Enrique Gomez Alonso
Principal CX/EX Advisor
Medallia
Evan Johnson
Vice President, Contact Center & Telephony
U-Haul International
Evangeline Kotsos
Principal CX Advisor
Medallia
Genaro Martinez
Sr. Manager, CX Advisor
Medallia
Gensly Mejia
Sr. Manager, Text Analytics
Medallia
Geoffrey Ryskamp
VP, Industry Executive Advisor
Medallia
Henrik Christensen
Senior Director, Customer and Market Intelligence
Albertsons
Jamie Thorpe
CXO and Country Service Line Leader
Ipsos CX
Jason Balliet
VP, Product Management
Medallia
Jason Reilly
Senior Manager, Strategy Analytics
Medallia
Jennifer Rodstrom
Sr. Manager, CX Advisor
Medallia
Jess Gangemi
Senior Solutions Consultant
Medallia
Jill Hunt
Vice President, Customer Experience
Encore
Jim Miller
Sr. Manager, CX Advisor
Medallia
Jose David Rojas Castro
Manager of Digital Excellence
BAC Credomatic
Judy Bloch
VP, Industry Executive Advisor
Medallia
Kendal Liebermann
Director of Stores, West
Vuori
Kristi Nickl
Principal CX Advisor
Medallia
Kristin Boyd
Director of Customer Experience
Santander Bank N.A.
Lance Stals
Senior Solutions Consultant
Medallia
Laura Kortenbruck
Senior Customer Insights & VoC Strategy Manager
Maersk
Manuel Cascante Chaves
Digital Experience Manager
BAC Credomatic
Maribeth Duggins
Senior Director, Segment Marketing
McKesson
Mary-Catherine Dolan
Sr. Manager, CX Advisor
Medallia
Marv Storey
VP, High Tech, Telco and Utilities
Medallia
Melissa Arronte
VP, Industry Executive Advisor
Medallia
Michael Debnar
VP, Industry Executive Advisor
Medallia
Michael Flatt
Senior Manager, Customer and Market Intelligence
Albertsons
Michael Mallett
VP, Digital Center of Excellence
Medallia
Mike Murchison
CEO
Ada
Miles Price
Senior Manager, Product Marketing
Medallia
Natalie Whise
Associate Director of Customer Experience
Verizon Business
Noam Zerubavel
Senior Manager, Strategy Analytics
Medallia
RanDee Platt
Senior Director of Customer Experience and Communications
Santander Bank N.A.
Roshni Goel
Senior Director, Strategy Analytics
Medallia
Sandra Storey
Principal CX Advisor
Medallia
Shelby Patru
Senior Solutions Consultant
Medallia
Spencer Thomas
Senior Manager, Digital Center of Excellence
Medallia
Sridhar Adiga
Director, Customer Experience & Engagement
Mazda North America
Tami Salmi
Senior Director, Research Services
Medallia
Tim Frazee
Executive Director of Consumer Experience
AdventHealth
Terry Byrnes
Executive Director, Guest Experience and Learning & Development
The Venetian Resort Las Vegas
Trina Brown
Senior Director, Experience Management
Material
Zack Hamilton
Executive, Strategic CX Advisor
Higher Oak
Zizhen Liu
Senior Manager, Professional Services
Medallia
Dr. Zuky Robles
Senior Manager of Talent and Organizational Effectiveness
Hyatt Hotels Corporation