Speakers
KEYNOTE SPEAKERS
Alison Levine
Mountaineer, Leadership Expert, NYT Bestselling Author
Mark Bishof
Chairman & Chief Executive Officer
Medallia
Sid Banerjee
Chief Strategy Officer
Medallia
Fabrice Martin
Chief Product Officer
Medallia
SESSION SPEAKERS
Alex Shim
Director of Customer Experience & Insights
PG&E
Dr. Alison Szarko
Client Experience Architect
Mayo Clinic Laboratories
Alyse Fuller
Customer Experience Program Manager
United Rentals
Andrew Custage
Head of Research Insights
Medallia
Andrew Gillingwater
Director, Client Experience Strategy & Governance
CIBC
Aviv Glick
Director, Business Value Consulting
Medallia
Colby Hutchinson
Vice President of Customer Experience
Sekisui House U.S., Inc.
Cole Halligan
Senior Manager of Guest Experience Insights and Strategy
Hyatt Hotels Corporation
Connie Leary
Vice President, Experience Advisory
Medallia
Courtney Shealy
SVP, Global Presales
Medallia
Danielle Withers
Manager, Client Experience
Mayo Clinic Laboratories
Dr. Zuky Robles
Senior Manager of Talent and Organizational Effectiveness
Hyatt Hotels Corporation
Evan Johnson
Vice President, Contact Center & Telephony
U-Haul International
Henrik Christianson
Senior Director, Customer and Market Intelligence
Albertsons
Jamie Thorpe
CXO and Country Service Line Leader
Ipsos CX
Kristin Boyd
Director of Customer Experience
Santander Bank N.A.
Lance Stals
Senior Solutions Consultant
Medallia
Laura Kortenbruck
Senior Customer Insights & VoC Strategy Manager
Maersk
Melissa Arronte
VP, Industry Executive Advisor
Medallia
Michael Debnar
VP, Industry Executive Advisor
Medallia
Michael Flatt
Senior Manager, Customer and Market Intelligence
Albertsons
Michael Mallett
VP, Digital Center of Excellence
Medallia
Natalie Whise
Associate Director of Customer Experience
Verizon Business
Paloma Paraja
Customer Experience Manager
Santalucia Seguros
RanDee Platt
Senior Director of Customer Experience and Communications
Santander Bank N.A.
Sandra Storey
Principal CX Advisor
Medallia
Shelby Patru
Senior Solutions Consultant
Medallia
Spencer Thomas
Senior Manager, Digital Center of Excellence
Medallia
Terry Byrnes
Executive Director, Guest Experience and Learning & Development
The Venetian Resort Las Vegas