Where CX leaders find clarity, confidence, and their competitive edge.
Connect with peers who are turning insight into action and building programmes that deliver meaningful business impact. Gain fresh perspective, real examples from leading brands, and a clear sense of what’s possible within your own organisation.
Inspiration you can use. Outcomes you can prove.
Space is limited. Secure your spot today.
Agenda
9:00 - 10:00
Registration and Networking Breakfast
10:00 - 10:45
Opening Keynote
Medallia Vision
Mark Bishof, CEO at Medallia
Sid Banerjee, Chief Strategy Officer at Medallia
Fabrice Martin, Chief Product Officer at Medallia
10:45 - 11:15
Break
11:15 - 11:50
Customer Panel
12:00 - 12:35
Breakout
Option 1:
Customer Story
Option 2:
Medallia-Led Session
12:35 - 13:45
Lunch
13:45 - 14:20
Medallia-Led Session
14:30 - 15:05
Breakout
Option 1:
Customer Story
Option 2:
Medallia-Led Session
15:05 - 15:40
Break
15:40 - 16:25
Closing Keynote
Customer Panel
16:30 - 18:00
Networking Reception
Speakers
Mark ChamberlainHead of Global CX, Kantar
Dawn CreightonHead of Customer Strategy and Experience, Northumbrian Water Group
Michael CrowePartner, KPMG
Sangita HiraniInsight and Research Manager, BUPA
Graham HoyHead of Customer, Betfred
Clairy MoraitouGroup Head of Customer, Market and Brand Insights, Zurich
Dr. Julia NovacescuHead of Ownership Experience, Hyundai Motor Europe
Jamie ThorpeChief Experience Officer, Ipsos
Kelly WalkerGroup Senior Insight Manager, New Look
Georgie WhiteDirector of Customer Intelligence & Effectiveness, Natwest Group
Dr. Caroline WoodHead of Customer Intelligence, BUPA
Sponsors
