Connecting Medallia Experience Cloud with Workplace by Facebook embeds the pulse of the customer where teams are already collaborating. Employees are able to engage with each other and with customers to optimize experiences, act quickly to resolve issues, understand systemic problems, make improvements, and suggest new ideas. All by leveraging the best of collaboration and customer experience capabilities of Workplace by Facebook and Medallia Experience Cloud.

What’s Included:
Secure authentication from Medallia Experience Cloud to Workplace by Facebook
Real-time alert promotion into Workplace groups
Synchronization of Workplace groups to Medallia units and groups