Summary
Contentsquare’s two-way integration with Medallia adds a visual layer to your Voice of Customer analysis, making customers’ feedback actionable by understanding real customer behavior and visualizing through session replay and Contentsquare’s suite of advanced analytics tools.
With an in-depth look at the behavior and in-page experience of these visitors, you can pinpoint specific website elements that cause customer struggle and take action faster to optimize customer experience.
What’s Included:
Link directly from the Medallia “Feedback Data” to Contentsquare session replay
Import segments from Medallia into Contentsquare to enhance behavioral analysis from the Contentsquare platform
