Contentsquare
Medallia Xchange

Contentsquare

Contentsquare empowers brands to build better digital experiences.

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Additional Info

Summary

Contentsquare’s two-way integration with Medallia adds a visual layer to your Voice of Customer analysis, making customers’ feedback actionable by understanding real customer behavior and visualizing through session replay and Contentsquare’s suite of advanced  analytics tools.

With an in-depth look at the behavior and in-page experience of these visitors, you can pinpoint specific website elements that cause customer struggle and take action faster to optimize customer experience.

What’s Included:

  • Link directly from the Medallia “Feedback Data” to Contentsquare session replay
  • Import segments from Medallia into Contentsquare to enhance behavioral analysis from the Contentsquare platform

BUSINESS IMPACT

  • See individual experiences and understand quickly what went wrong
  • Quantify how often issues are occurring and prioritize high-impact issues
  • Empower your entire team to take action from feedback - marketing, IT, executive, etc.

LICENSE REQUIREMENTS

  • Contentsquare Session Replay
  • Medallia Digital

LANGUAGES

  • English
  • French
  • German
  • Spanish
  • Japanese
  • Italian

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