Intelligence at your fingertips
Empower your decision makers with a deeper, more complete view of experiences. Medallia seamlessly gathers cross channel feedback into a single platform and delivers actionable insights to everyone from the frontline to the C-suite.
Most experience signals
Leverage modern feedback — video, voice, messaging, and ideas — and pair with traditional insights for a complete understanding of your customers and employees.
Watch how Samsung listens and acts across the entire customer journey every day.
Know what matters most
Leverage best-in-class artificial intelligence and machine learning to make sense of all these signals. Uncover what matters most to your customers and employees with powerful models that are tailor-made for customer experience.
Watch how Best Western uncovers what matters most to its local clientele.
Widespread adoption and real-time action
Drive widespread, immediate action through broad access to experience data and insights with personalized reports, dashboards and alerts that enable the right person to take the right action in real-time.
Watch how H&R Block activates every employee with Medallia.