Empower your decision makers with a deeper, more complete view of experiences. Medallia seamlessly gathers cross channel feedback into a single platform and delivers actionable insights to everyone from the frontline to the C-suite.
Leverage modern feedback — video, voice, messaging, and ideas — and pair with traditional insights for a complete understanding of your customers and employees.
Leverage best-in-class artificial intelligence and machine learning to make sense of all these signals. Uncover what matters most to your customers and employees with powerful models that are tailor-made for customer experience.
Drive widespread, immediate action through broad access to experience data and insights with personalized reports, dashboards and alerts that enable the right person to take the right action in real-time.
Improve experiences to drive customer loyalty and repeat business. Discover customers ripe for cross-sell.
Increase ability to complete online tasks. Drive faster issue resolution and reduce calls into the call center.
Identify customers at risk of churn. Trigger alerts for immediate follow-up and proactively intervene.
Maximize the impact of your investments by integrating real-time data on customer and employee sentiment.
Position customers at the core of all strategies and activities to achieve tangible positive commercial outcomes.
Understand what employees want and what they need to do their jobs. Hear and act on their ideas, and foster happy, loyal employees.
Add to or enhance your current program with a range of Quickstart solutions that are designed for the times.
Leverage the combined learnings of top brands packaged for you.
With Medallia you can build back better and reinvent your program.