Travel & Hospitality

February 7, 2025

Market Research

To Spend, or Not to Spend? New Research Reveals Consumer Value Perceptions

Medallia Market Research uncovers how today’s consumers think about value in a few key industries, such as retail and hospitality.…

July 13, 2022

Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has…

June 28, 2021

Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty. The hospitality…

February 1, 2021

Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if…