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< Blog

Medallia Partners

June 3, 2025

Contact Center

From Support Channel to Strategic Engine: Why the Contact Center Is Every Brand’s Untapped Goldmine
CX leaders are reimagining the contact center as a strategic engine for experience transformation, not just a reactive support channel.…

April 8, 2025

Customer Experience

Experience ‘25: Powering the Future of Experience, Together
We couldn’t host the best customer experience conference in the world without our partners. Our partner marketing specialist — and…

December 5, 2024

Customer Experience

Medallia Partners Predict Big Bets for Experience 2025
Medallia’s annual conference, Experience, is fast approaching. Our new partner marketing team member explores what the event is all about…

May 30, 2023

Customer Experience

10 Benefits of Medallia’s Integration with Salesforce CRM Data
Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data…

April 7, 2022

Customer Experience

Winning on Purpose: 4 Lessons from Customer Loyalty Guru Fred Reichheld
Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of…

March 30, 2022

Medallia Culture

Supporting Equitable Pathways into Tech with Black Girl Ventures: Interview with Simeon Watson
At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences…

February 28, 2022

Employee Experience

Employee Experience & Data: 4 Key Insights from the Experts
Learn more about what EX, HR, and People Analytics experts think you should know about employee experience data. What better…

February 15, 2022

Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A
An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned…

January 26, 2022

Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Experience
Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee experience…

June 28, 2021

Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty
Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty. The hospitality…