Medallia Experts

December 12, 2022

Customer Experience

Why Leading Organizations Connect Employee Experience to Customer Experience

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s David Brodeur-Johnson…

November 7, 2022

Customer Experience

What is Partner Experience? 3 Simple Steps to Build a Program & Empower Partners

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seamless,…

October 17, 2022

Solution Spotlight

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of…

October 4, 2022

Customer Experience

What a Winning CX Culture Delivers: The Characteristics & Steps for Customer-Led Success

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your…

September 29, 2022

Customer Experience

CX Organizational Structures That Work: Choose the Best Model for Your Business

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each. The…

September 28, 2022

Customer Experience

Introducing EXP Now

EXP Now will deliver high-quality and engaging video content to help organizations create better experiences for their customers and employees.…

September 22, 2022

Customer Experience

Plan, Prototype & Promote: The 3 Phases for Driving Sustainable Change Across an Organization

Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization. The research and…

September 20, 2022

Employee Experience

6 Steps to Improve an Employee Listening Strategy

Eager to improve employee listening to be more continuous but often struggle with the tactical steps? Here we share how…

August 29, 2022

Market Research

The Biggest Consumer Behavior Trends of 2022 (So Far)

The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey responses. If there’s…

August 17, 2022

Customer Experience

From the Front Lines to the Boardroom: How to Prioritize CX & EX with Executive Leadership

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and…