Medallia Customers

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights

Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

June 21, 2021

Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innovation

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution.…

June 8, 2021

Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s Experience 21

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your…

May 11, 2021

Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavior into Actionable Insights

If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those…

February 9, 2021

Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive Satisfaction

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience.…

November 19, 2020

Customer Experience

Voice of the Client: How Fidelity International Puts Customers First

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers…

September 8, 2020

Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplier of specialty active…

July 9, 2020

Customer Experience

Putting Customer Experience First at 7-Eleven

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater…