Customer Experience

June 11, 2024

Customer Experience

Winning Personalization Examples for a Better Customer Experience

Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

May 30, 2024

Customer Experience

What Is Personalization? Meaning Defined

Here we explore what personalization means — for customers and businesses.  Personalization is a top priority for companies across industries,…

May 16, 2024

Contact Center

Improving the Contact Center Experience: Research-Backed Tactics for Success

Learn how to create a stronger customer experience within your contact center using the latest insights from Medallia Market Research. …

April 26, 2024

Market Research

Top 18 Consumer Trends Impacting Customer Experience in 2024

The top consumer trends impacting customer experience in 2024 are being shaped by inflation, digital channels, and evolving lifestyles. What…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024

What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…

August 21, 2023

Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Trends

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysis. Inflation…

June 29, 2023

Customer Experience

10 Best Ways to Boost Survey Response Rates

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from customer feedback.…

May 10, 2023

Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and…

March 23, 2023

Customer Experience

What Makes Good Customer Experience? Here’s How to Make Customers Happy

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy. The…