Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latam (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
< Blog

AI

May 13, 2025

Employee Experience

Empathy Over Algorithms: Why Smarter AI Still Needs Employee Trust to Succeed
The next generation of artificial intelligence is within reach, but it will never reach its full potential without employee buy-in…

January 14, 2025

Market Research

Are CX Professionals Really Embracing AI in Customer Experience?
Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report.

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience
Medallia’s industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

October 28, 2024

Solution Spotlight

What Is Responsible AI?
Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology.

October 22, 2024

Customer Experience

Using AI in Customer Experience: What You Need to Know About Enhancing CX
Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

June 11, 2024

Customer Experience

Winning Personalization Examples for a Better Customer Experience
Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

May 30, 2024

Customer Experience

What Is Personalization? Meaning Defined
Here we explore what personalization means — for customers and businesses.  Personalization is a top priority for companies across industries,…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…