The Public Sector
Improve government services and the citizen experience
A feedback platform to help governments serve citizens better
The Medallia Experience CloudTM enables agencies to confidently and quickly understand the citizen experience across all channels in one place, optimize operations, and reduce the cost-to-serve while delighting citizens and empowering employees.
U.S. Department of Veterans Affairs
Find out how the VA is optimizing every experience with a veteran through real-time feedback.
Increase Citizen Trust in Government
Make it easy for citizens to engage with government for effective, high-quality services. Follow up on any issues that arise to build up their trust in your organization.
Reduce the Cost to Serve
For government organizations, efficient budget management is key. With Medallia, agencies can identify root causes of dissatisfaction and put prioritized action plans in place to address them.
Empower employees to take a more active role in improving their organization’s culture while delivering excellent experience to those they serve – civilian constituents and internal citizens.
Integrated CX Management
Seeking government services can be a complex journey across multiple channels, and friction can occur at each step of the journey. Medallia unifies data collection by automatically managing sample and integrates internal data silos to provide a single view of a citizen’s experience, with both citizen and employee feedback in a single platform.
Through specialized analysis modules, web dashboards, and workflows, Medallia’s adaptable approach empowers all public servants to engage with only the CX information their role requires and take action as needed.
VA Experiments with Real-Time Dashboard of Vet's Feedback
Learn how Medallia is helping the U.S. Department of Veterans Affairs improve its responsiveness through real-time feedback dashboards.Read the Article
"We now do what many good businesses do: a just-in-time survey on the day of service to find out if there are problems or not. We are now learning real time."
The Honorable David J. Shulkin, MD
Former Secretary of Veterans Affairs, Senate Committee on Veterans’ Affairs, March 21, 2018
The U.S. Department of Veterans Affairs relies on Medallia for better, more responsive service
See what you can do with Medallia for Public Sector