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COVID-19 IMPACT

Government Solutions to #TakeCare

Curated offerings to help you stay connected with citizens and employees, deliver solutions for changing conditions, and innovate with speed.

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Connect with individuals and employees in the moments that matter most

Experience leaders know that in a time of uncertainty, staying close to the needs of constituents and employees is more important than ever. Governments and companies are already benefiting from Medallia solutions to build better relationships despite social distancing. Medallia stands ready to support you with multiple options at no cost for the Global Public Sector during this crisis. This includes four product offerings designed to help address needs of citizens, constituents and employees.

Citizen Engagement Platform

Understand and prioritize your constituent’s needs in these rapidly changing times.

Understand and prioritize your constituent’s needs in these rapidly changing times.

    Better understand what your constituents think about your COVID-19 response efforts and identify where you can improve the services provided.

    Learn where you can focus your efforts to maximize impact.

    Easily visualize the data through dynamic dashboards and charts updated in real-time using built-in analytics.

    Learn more about Citizen Engagement Platform and our Government solutions.

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Employee Pulse

Use text and video feedback to stay virtually connected with employees a day-to-day.

Use text and video feedback to stay virtually connected with employees a day-to-day.

    Go beyond traditional online surveys to gather ever-changing employee opinions, motivations, and sentiment through video, audio, or images.

    Get started quickly with preset question library to assess engagement and effectiveness of remote workers.

    Learn more about Employee Pulse and our Government solutions.

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Medallia Digital

Quickly adapt to growing web usage and optimize experiences across channels.

Quickly adapt to growing web usage and optimize experiences across channels.

    Collect real-time feedback on your websites.

    Always on feedback to listen to constituents on their terms.

    Intercept individuals strategically and sensitively at key transactional and relationship moments.

    Quickly get started with two pre-built COVID-19 survey forms and a pre-built COVID-19 dashboard.

    Help manage call center volume by making it easier for customers to self-serve.

    Learn more about Medallia Digital and our Government solutions.

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Medallia Crowdicity

Innovate and evolve offerings with new speed by tapping into employee and constituents ideas.

Innovate and evolve offerings with new speed by tapping into employee and constituents ideas.

    With governments facing unforeseen disruptions and having to think on their feet with little time to waste, employee and constituents ideas can be a top source of creativity and innovation.

    Crowdsource new ideas and priorities from constituents by giving them the ability to share, vote, and comment on product and service ideas.

    Mobilize employees to collaborate in a new way by encouraging positive competition via user scores, rewards, badges, and leaderboards.

    Get started quickly with 2 pre-built challenges broadly relevant to helping solve today’s problems.

    Learn more about Crowdicity and our Government solutions.

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Insights Suite

Take your focus groups online with rich constituents insights, analysis and powerful results.

Take your focus groups online with rich constituents insights, analysis and powerful results.

    Unlock constituent emotion and sentiment by unlocking the power of video feedback.

    Crowdsource ideas from constituents and employees by giving them the ability to share, vote and comment on product and service ideas.

    Dig deep into speech, emotion, object, and context data to deliver meaningful trends.

    Learn more about LivingLens and our Government solutions.

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Resources and technology to help you navigate COVID-19

Building stronger connections during uncertain times

Resource Center

Learn more about our Government solutions