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technology

Jan 03, 2013

Consumer Technology Trends to Drive Enterprise CEM in 2013 (Press Release)

Customer Feedback via mobile devices have increased over 100% in just the last 12 months PALO ALTO, Calif., Jan. 3, 2013 — Medallia, the global leader in Customer Experience Management (CEM) software, issued a call today for industry-leading enterprises to prepare for the impact of fast-changing consumer technology trends on their CEM programs and purchasing decisions. In a series of 2013 predictions unveiled on the Medallia blog, Michelle de Haaff,

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