ssa

What do we mean when we say customer experience, anyway? Here’s the ultimate customer experience glossary to help guide you. Customer experience. PwC calls it everything. Forbes has declared it “the new brand.” Entrepreneur Magazine has gone so far to single it out as the factor that determines the success of companies. Customer experience, also referred to as CX, influences everything from customer engagement, retention, loyalty, lifetime value and, ultimately,

Just what is the employee experience, anyway? Here’s the ultimate employee experience glossary to help guide you! There’s no doubt that employee satisfaction and morale can have an impact on everything from acquisition to retention for both employees and customers — and ultimately business growth and sustainability. That’s why getting the employee experience right is a competitive advantage for companies across industries.  So just what is employee experience, anyway? We’re

SAN FRANCISCO, Calif. – Aug. 25, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Medallia Zingle has achieved HIPAA compliance for the healthcare and life sciences industries. With Zingle’s mobile-messaging platform, pharmaceutical and medical device companies and healthcare payers and providers can engage in live-time, patient, member and employee experiences allowing them to minimize patient friction, simplify staff workflows and create a scalable

This is an email Ishared with Medallians outlining our commitments to addressing racial injustice. Dear Medallians,  We know that confronting inequality takes more than words, it takes action. We are committed to doing our part to drive change through the following actions:  Our Team The population of this company must reflect society. The 2019 Census records the US population as 13% Black or African American. We are miles from this

SAN FRANCISCO, Calif., – May 13, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management hosted its virtual Experience Conference today where CEO, Leslie Stretch called on businesses to operate at the speed of their customers. Stretch highlighted how Medallia has delivered a decade of innovation in months adding powerful video, voice, messaging and ideas, to create the world’s most advanced experience management platform of the future.

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels with an opportunity to turn negative guest experiences into positive ones in real-time. Automating aspects of the customer experience can

SAN FRANCISCO, Calif., – Sept. 24, 2019 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced it has acquired Zingle, the real-time customer engagement solution for hospitality, travel and retail verticals. “Zingle offers frictionless transactions in real-time. Customers can request products and services in-the-moment as they experience a trip, a stay or a purchase. Zingle is mobile enabled and accessible anywhere at any time. With Zingle and Medallia,

Improving the customer experience is finding its way to the top of more and more CEO’s list of priorities. You’d imagine that the obvious thing would be to focus on customer engagement. But according to NPS guru and co-author of The Ultimate Question 2.0,  Rob Markey, throwing your attention immediately toward the customer might be putting the cart before the horse. During his keynote at Experience 2014, he presented a