Jan 31, 2020
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Aggreko, a supplier of temporary power generation equipment and temperature control equipment, is working with Medallia to optimize their B2B client relationships by capturing feedback across multiple touchpoints throughout the customer journey and taking intelligent action on the insights. Follow us on Twitter, Facebook and Instagram About Medallia Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management.
Dec 10, 2018
The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger our relationship becomes, and the less likely it is for a single event (leaving out the egregious) to sever that relationship. The same holds true for the relationships we have with brands. A single bad experience could lead you to stop a subscription, or switch phone providers, but wouldn’t
Nov 28, 2017
Empathy is a great way for insurers to connect with customers, but exercising it can be incredibly taxing for claim service agents, often leading to burnout and turnover. One effective approach to countering these negative outcomes is to pair empathy with empowerment. Insurers that have done this have seen benefits for customers and employees alike.
Jul 07, 2017
Empathy is a great way for companies to connect with customers, but exercising it can be incredibly taxing for frontline employees, often leading to burnout and turnover. One effective approach to countering these negative outcomes is to pair empathy with empowerment. Companies that have done this have seen benefits for customers and employees alike.
Dec 03, 2014
Customer Experience Featured
Digital disruption in financial services isn’t a new idea. Many customers prefer the convenience of making their day-to-day transactions online rather than taking the extra time to visit a branch. All across the United States, banks are responding to this trend, shutting down 2,599 brick-and-mortar branches this year. And in their place, banks are beefing up their online offerings, making it easy to deposit checks through apps and transfer money
Aug 27, 2014
Customer Experience Featured
At first glance, it might seem that delivering a great experience is easier for business-to-business (B2B) companies than for consumer-facing firms (B2C). B2B companies typically serve fewer customers, and a small pool of relationships can be mistaken for a smaller challenge compared with the millions of customers typical in the B2C world. But the reality is very different. There might be fewer of them, but B2B customer relationships are often
Aug 22, 2013
Working with many of our business-to-business (B2B) customers and prospects at Medallia presents a number of challenges in managing Key Accounts have formed into themes. These challenges are common among most, if not all of the companies I have worked with who are trying to improve their Key Account Management processes. (And they happen to be challenges that we can help them solve.) Has your business experienced these challenges too?
Mar 27, 2012
Medallia Customer Experience Management Recognized as a Uniquely Unified View of Customer Feedback SAN FRANCISCO, March 26, 2012 – Medallia, the global leader in SaaS Customer Experience Management (CEM) solutions, today announced it has been named a finalist for The Software & Information Industry Association’s (SIIA) “Best Relationship Management Solution” 2012 CODiE Award. The SIIA CODiE Awards recognize excellence in the business software, digital content, and education technology industries. Over
May 26, 2011
PALO ALTO, Calif., May 26, 2011 — Medallia® (medallia.com), the global leader in software-as-a service Customer Experience Management (CEM) solutions, today announced it has been named a finalist for this year’s CODiE award for Best Relationship Management Solution. The honor, part of the Software & Information Industry Association’s (SIIA’s) 26th annual CODiE event, recognizes the best software solution for facilitating positive, mutually respectful connections between companies and their customers. Medallia