Dec 23, 2014
Auto & General, an Australian insurance company, is combating churn by shifting its customer-sympathetic culture to a customer-centric one.
Jun 12, 2014
Global Meets Local: How a Global Insurance Company Builds Loyalty at the Local Level
Aug 26, 2013
Harness the power of Net Promoter Score: Medallia’s solution lets you operationalize the resulting data and drive your company to act.
Sep 13, 2011
PALO ALTO, Calif., Sept. 13, 2011 — Medallia, the global leader in software-as-a service Customer Experience Management (CEM) solutions, today announced that Bellevue University has launched a new student feedback program to enhance the school’s operations, improve student experiences, and increase overall academic achievement. Bellevue University also selected the Net Promoter Score (NPS)—a measure of customer loyalty that is now being adopted by the education sector—to measure its entire operational