professional

On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting role – even with its great deal of responsibility. The Importance of CX Professionals Most companies take a quantitative approach to calculating the value of their product and services – such as adding new features and functionality for an additional cost. But customers don’t just buy products

March 2013 program features new case study on mobile and social feedback presented by Best Western International PALO ALTO, Calif., Feb. 13, 2013 — Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, announced today that it is expanding its Customer Experience Certification program beyond current customers and is now accepting enrollment from all CEM professionals. The next certification course takes place March 12 to 14, 2013, in

March 2013 program features new case study on mobile and social feedback presented by Best Western International PALO ALTO, Calif., Feb. 13, 2013 — Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, announced today that it is expanding its Customer Experience Certification program beyond current customers and is now accepting enrollment from all CEM professionals. The next certification course takes place March 12 to 14, 2013, in

Customer Experience Management (CEM) is as much art as science. Medallia has captured a leadership position in providing the tools, or the “science” for CEM, to help Global 2000 businesses create and manage effective customer experience programs. In providing the technologies for supporting terrific CEM programs, we’ve gained a great deal of insight in the art of customer experience. Seeing this, our customers have been asking us to share what

PALO ALTO, Calif., May 12, 2011 — Medallia®, the global leader in Software-as-a-Service Customer Experience Management (CEM) solutions, today announced that it has become a Founding Corporate Member and a Gold Sponsor of the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are committed to creating and maintaining an overall positive customer experience. CXPA seeks to facilitate the professional growth of its members and advance the