Aug 22, 2014
Join Medallia for a guiding webinar on how customer experience leaders are evolving their approach to gather and act on feedback in omni-channel environments. Presented on August 21, 2014.
Aug 18, 2014
Before retail was called “retail,” making a purchase was simple: go wherever the thing you wanted was sold (or traded for) and buy it. That was it — and it couldn’t be more straight-forward. But speak to someone in retail today, and they’ll tell you that world is long since gone. Today’s consumers have many potential paths to a single purchase, and they don’t just expect to be able to