Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

Medallia Xchange
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

Learn More

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

Our Values
CORE PLATFORM
EXPERIENCES
CAPTURE SIGNALS
ANALYZE & PREDICT
TAKE ACTION
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

Learn More
EVENTS & WEBINARS
RESOURCES
close
Request a Demo

nps benchmarks

May 14, 2014

Medallia Institute Releases 2014 Customer Benchmarks: Companies That Give Customer Feedback to the Frontlines Achieve Higher NPS® (Press Release)

Study also shows use of mobile devices by customers to provide feedback to companies surged to 60 percent in 2013 PALO ALTO, Calif., May 14, 2014 — Medallia® the global leader in SaaS Customer Experience Management (CEM) solutions, today released its annual Customer Benchmark Research Study. The free report shows that organizations where employees, from the C-suite to the frontline, engage with customer experience feedback simply achieve greater customer satisfaction.

read more