mastercast

Oftentimes, the best experience solutions come from those closest to your customers – your front line workforce. Successful engagement with distributed employees is challenging. But it isn’t impossible. Watch T-Mobile’s, Jeff Whitney, as he shares the company’s journey to capture remote workforce ideas in order to solve problems and implement suggestions to improve employee and customer experiences. In this MasterCast you’ll learn: What is crowdsourcing and how can the practice

When it comes to the continual improvement of customer experience, the ability to have meaningful and relevant engagement can allow even the largest retailers to stay agile and innovative. Watch this webinar with Sam’s Club to learn more about their member experience evolution and strategy, and how the popular retailer is using self-service to drive innovation and business impact. Learn how Sam’s Club: Tracks member experience and keeps a pulse