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An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Medallia Experience ’20 Summit was full of great guest speakers on a variety of topics. One of the discussions took place between Elizabeth Carducci, Medallia’s SVP, Solutions Principal, and Fred Reichheld, the creator of the Net Promoter System and author of four best-selling books.  In their session titled, “The ‘Primary Purpose’ of